Packeteer booting in safe mode

Problem: Packet shaper goes to safe mode.

Reason: On one of the following cases

If corrupted OS image loaded or

If corrupted config file loaded.

Solution: 1. Revert to backup image or load new image ; Solution:2. Delete config file and load backup config

Option A: Try loading the backup image. The procedure to load backup image is as follows

Console to the device. Reset the unit and do ctrl+b while it is booting.

Packetshaper# image revert

The above command revert image to the backup image. If this is

Successfully and if you could see the “ver” output as follows

PacketShaper# ver

Version: PacketShaper v7.4.1g1 2006-11-08 Product: PacketShaper 9500

Part Number: 109-0001-01 REV A

Serial Number: 195-10003176

Memory: 2047MB RAM, 54.9MB Flash total, 44.6MB Flash

If option A did not worked for you go to Solution 2

Option B: Load new image the procedure is as follows

Open ftp session: At your workstation’s command line (e.g., MS-DOS prompt), go to the directory

where the image file stored.

Step1 :ftp

Step2 :User :admin

Step3 :Password :Packeteer touch password

Step4 :ftp> bin

Step5 :ftp> hash

Step6 :ftp> cd 9.258/

Step7 :ftp> put latest8.zoo

Step8 :ftp> bye

Now open telnet session:

Step1 :telnet

Step2 :Password :Packeteer touch password

Step3 :Packetshaper# cd 9.258/

Step4 :Packetshaper# image load latest8.zoo

Step5 :Packetshaper# Please confirm if you want to proceed(YES)

If option B also not worked for you please try Solution 3

Option C: Restore Packet shaper to Factory default.

Connect using console and do the following

Take backup of your existing configuration (Please find steps in How

to take Packeteer configuration backup blog)

Step1: PacketShaper# setup reset all

This will load packet shaper to factory default IP of

207.78.98.254. Using this IP you need to load new image

Follow the procedure mentioned in Solution 2 to load NEW IMAGE.

Step2: PacketShaper# me reset

Step3: load config.cmd

Solution 2:

Connect using console and do the following

PacketShaper# cd 9.256/cfg
PacketShaper# delete config.ldi

PacketShaper# reset

Then load configuration to the unit.